ABSTRACT Background: The HIV/AIDS pandemic is a major public health problem with an estimated 33.8 million people living with the virus globally. Nigeria is one of the countries with the highest global burden of AIDS. Currently Nigeria offers free antiretroviral services to clients. Clients’ satisfaction is one of the commonly used outcome measures of patient care. The objective of this study was to assess the satisfaction of people living with HIV/AIDS with services provided at antiretroviral clinic of Asokoro General Hospital, Abuja. Methodology: A health facility based cross-sectional study was undertaken on 270 people living with HIV/AIDS who are on antiretroviral treatment at Asokoro General Hospital. Data was collected by the principal investigator and trained research assistants, using English version of structured questionnaires, entered in to computer and analysed using SPSS for windows version 17. Result: The respondents were predominantly young population less than 41 years (63.2%). Sixty one percent started accessing care in the clinic in the last 3 years. The overall satisfaction with services for different components of the clinic varied as it was 85%, 80.5%, 87%, 85.5% and 87% for clinicians, pharmacy, counselling, laboratory and records respectively. About 52.2% spent between 3 – 4 hours on average in every clinic day. Also 14% of the respondents were dissatisfied with privacy in seeing a clinician Conclusion: The services in most section of the clinic was rated “SATISFIED”, except for some like privacy, attitude and waiting time which some clients were not satisfied with. The clients were also attended to in line with the National guideline on ART services.  

TITLE - CLIENTS’ SATISFACTION WITH SERVICES FOR CARE, SUPPORT AND TREATMENT OF HIV/AIDS IN ASOKORO GENERAL HOSPITAL, ABUJA
AUTHOR - EWELIKE, UCHENNA EUGENES
••••••IJSER Edition - August 2015

UNIVERSITY - ABU, ZARIA NIGERIA
GUIDE NAME -
PROF. NASIRU SAMBO